The MonsterHelp program gives MonsterWeb Support Technicians the ability to control your computer for troubleshooting purposes. Utilizing this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system, please remain at your system throughout the entire session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by clicking the "Terminate Session" button in the session window.
MonsterWeb will access, collect and use certain information during your session for the purpose of troubleshooting your issues.
In order to use MonsterHelp, you will need to be guided by a MonsterWeb technician. Please contact MonsterWeb using the phone number at the top or bottom of this page, if you have arrived to this page without a technician.
Running the MonsterHelp Software
By downloading and running the MonsterHelp software, you acknowledge that: