The MonsterHelp program gives MonsterWeb Support Technicians the ability to control your computer for troubleshooting purposes. Utilizing this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system, please remain at your system throughout the entire session to monitor all actions taken. Once your session begins, you will always have overriding control by movement of your mouse. You will also be able to discontinue the session at any time by clicking the "Terminate Session" button in the session window.

MonsterWeb will access, collect and use certain information during your session for the purpose of troubleshooting your issues.

In order to use MonsterHelp, you will need to be guided by a MonsterWeb technician. Please contact MonsterWeb using the phone number at the top or bottom of this page, if you have arrived to this page without a technician.

Running the MonsterHelp Software

By downloading and running the MonsterHelp software, you acknowledge that:

  • MonsterHelp sessions may be monitored or recorded for quality control purposes.
  • The MonsterWeb Technician reserves the right to refuse or terminate assistance at any time prior to and during the MonsterHelp session.
  • MonsterWeb reserves the right to install a persistent connection to your computer, in the event that the MonsterWeb Technician gets disconnected.
  • MonsterWeb is unable to provide support for any product, service or program, that is not within the MonsterWeb network or within your MonsterWeb Account.
  • If potentially illegal, suspicious or dangerous activity is discovered during the course of the MonsterHelp session, MonsterWeb reserves the right to report it to appropriate agencies, including law enforcement.

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